Katie Christian

Katie is an Operating Expert, Retention at Level Equity, specializing in customer-centric growth and retention strategies. She provides thought leadership, mentors post-sale leaders across portfolio companies, and contributes to due diligence for new investments. Katie leverages customer insights and data to help companies build scalable customer organizations, improve retention, and drive sustainable growth.

Prior to Level Equity, Katie held revenue leadership roles across post-sale organizations, building and optimizing Customer Success, Account Management, Onboarding, and Support functions. In addition to running a consulting business advising seed-stage CEOs and founders, she was an early employee at two successful B2B SaaS companies. As the seventh hire at SalesLoft (acquired by Vista), Katie built and scaled post-sale functions from the ground up, contributing to revenue growth from $500K to more than $20M in four years. At Calendly, she scaled the Customer Success team during a period of hypergrowth, supporting the company’s expansion from $30M to $255M in revenue.

Katie began her career at Servcorp, helping spearhead the Australian company’s expansion into the U.S. market. She holds a B.S. from Barry University, where she was an NCAA championship rower. She currently lives in Atlanta, Georgia, with her family and their dog, Rocky.